Delete Your Zen Ten Match Account
Last updated: June 5, 2026
Zen Ten Match is published by Zenscape Labs. You can request deletion of your Zen Ten Match account and associated data at any time using either of the two methods below.
Option 1 — Delete from within the app (fastest)
1. Open Zen Ten Match on your device.
2. Tap the settings icon.
3. Scroll to the Account section.
4. Tap Delete Account, then tap Continue on the warning screen.
5. Type DELETE in the confirmation box, then tap "Permanently delete."
6. Deletion runs immediately and is permanent. Your account and all associated data are erased from our servers right away and cannot be restored. The app returns to a fresh, signed-out state.
Option 2 — Email request
If you cannot access the app, email support@zentenmatch.com from the address associated with your account. Include the words "Account Deletion Request" in the subject. We verify the request and complete deletion within 30 days of receiving it.
What data is deleted
• Your account (email, display name, profile picture URL, internal user ID).
• Gameplay data: sessions, scores, win streaks, daily-puzzle results, missions, badges, themes, and saved games.
• Leaderboard entries tied to your account.
• Cloud-sync records, push-notification tokens, and email-reminder subscriptions.
• Analytics events and crash reports are disassociated from your user ID and purged from downstream systems within 90 days.
What data is kept (and why)
• Purchase and billing records — retained as required by tax, accounting, and fraud-prevention laws. Apple and Google store these records independently; refund requests continue to be handled through your app-store account.
• Aggregated, anonymized metrics — counts such as "total players today" cannot be re-associated with you and are retained for product analytics.
• Records we are legally required to preserve — for example, in response to a subpoena or as necessary to enforce our Terms of Service or defend legal claims.
Retention timeline
• In-app deletion: immediate and permanent erase of account, gameplay, and sync data.
• Email deletion requests: completed within 30 days.
• Analytics and crash-log purge: up to 90 days for backup and downstream-system propagation.
• Purchase/billing records: retained for the period required by applicable tax and financial regulations (typically 7 years in the United States).
Questions
Contact Zenscape Labs, a trade name of Story Entertainment, Inc. at support@zentenmatch.com. We answer deletion-related questions within three business days.