Terms of Service
Effective date: April 20, 2026
Last updated: June 5, 2026
These Terms of Service ("Terms") are a binding agreement between you and Zenscape Labs ("Zenscape Labs," "we," "us"). They govern your access to and use of the Zen Ten Match mobile application and web game and any related services (the "Service"). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 13 years old to use the Service. If you are under the age of majority in your jurisdiction, a parent or legal guardian must review these Terms and agree to them on your behalf.
2. Your Account
You may use Zen Ten Match without an account. If you create an account, you are responsible for the accuracy of the information you provide and for keeping your credentials secure. You are responsible for all activity under your account. Notify us immediately at support@zentenmatch.com if you believe your account has been accessed without authorization.
3. License to Use the Service
Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to download, install, and use the Service for your own non-commercial entertainment. All rights not expressly granted are reserved.
4. In-App Purchases and Subscriptions
The Service may offer optional in-app purchases and subscriptions, including "Zen Pass." Purchases are processed by the Apple App Store or Google Play store and are subject to their terms. Prices are shown at the point of purchase and may change. Subscriptions renew automatically at the interval you selected until cancelled through your app-store account settings.
Except where required by law, all purchases are final and non-refundable. Refund requests must be directed to the app store that processed your purchase. Loss of a virtual item or benefit because you deleted your account, violated these Terms, or experienced a service interruption does not entitle you to a refund.
5. Advertisements
The Service may show advertisements via Google AdMob, including occasional interstitial ads before a new game starts and optional rewarded video ads that play only when you tap to watch one. Purchasing a Zen Pass removes ads. See our Privacy Policy for details on how ad providers process data.
6. Acceptable Use
You agree not to:
• Reverse engineer, decompile, or attempt to extract source code from the Service, except where such restriction is prohibited by applicable law.
• Use bots, scripts, or other automated means to interact with the Service or manipulate leaderboards, streaks, scores, or rewards.
• Bypass, disable, or interfere with security or purchase-verification features.
• Use the Service to violate any law or infringe any third-party right.
• Submit leaderboard names or other content that is abusive, obscene, or harassing.
We may remove content, reset scores, or suspend or terminate accounts that violate these rules.
7. User Content
If you submit content to the Service (for example, a leaderboard display name), you grant Zenscape Labs a worldwide, royalty-free, non-exclusive license to host, display, and use that content for the purpose of operating the Service. You represent that you have the right to submit the content and that it does not violate any law or third-party right.
8. Intellectual Property
The Service, including its code, art, music, puzzles, and trademarks, is owned by Story Entertainment, Inc. or its licensors and is protected by United States and international intellectual property laws. "Zen Ten Match," "ZenTenMatch," and related logos are our trademarks.
9. Termination
You may stop using the Service at any time and may request account deletion by emailing support@zentenmatch.com. We may suspend or terminate your access if you violate these Terms or if we need to protect the Service, other users, or ourselves. On termination, the license in Section 3 ends, and Sections 4, 7, 8, 10, 11, 12, and 13 survive.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, STORY ENTERTAINMENT, INC. AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR VIRTUAL ITEMS, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) USD $50. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.
12. Governing Law and Disputes
These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws rules. You and Zenscape Labs agree to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California, for any dispute not subject to arbitration or small-claims court. Nothing in this section limits any non-waivable consumer rights you have under the laws of your place of residence.
13. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in the app. Continued use of the Service after an update means you accept the revised Terms.
14. App Store Terms (Apple)
If you obtained the Service from the Apple App Store, you acknowledge that these Terms are between you and Zenscape Labs only, not with Apple. Apple is not responsible for the Service or its content. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce them against you.
15. Contact
Zenscape Labs, a trade name of Story Entertainment, Inc. Email: support@zentenmatch.com